Return Policy
At RadianceBeam, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or you may change your mind. That's why we have a hassle-free return policy in place.
30-Day Return Window
We offer a 30-day return window for all eligible products. This means that you have 30 days from the date of purchase to initiate a return.
Product Eligibility
To be eligible for a return, the product must be in its original condition and packaging. It should be unused, undamaged, and free from any signs of wear or tear. Additionally, any accessories or promotional items that came with the product must also be returned.
Return Process
If you wish to return a product, please contact our customer support team within the 30-day return window. They will guide you through the return process and provide you with a return authorization number.
Once you have the return authorization number, please securely package the product and include all the necessary items. Make sure to write the return authorization number on the outside of the package.
After we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria. If everything is in order, we will process your refund within 5 business days. Please note that the refund will be issued to the original payment method used for the purchase.
Non-Returnable Items
While we strive to accept returns for most products, there are some items that are non-returnable. These include:
- Opened software or digital products
- Items that have been personalized or customized
- Items that are damaged due to misuse or negligence
Shipping Costs
If the return is due to a defect or an error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason, the customer will be responsible for the return shipping costs.
Exchanges
If you would like to exchange a product for a different model or variant, please follow the return process mentioned above and place a new order for the desired product. We will process the refund for the returned product as per our return policy.
Customer Satisfaction
At RadianceBeam, customer satisfaction is our top priority. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.